Register        Log In

FAQ's

FAQ's

Welcome to VESIMI.com (Yogi International Trading Co LLC), your online destination for fashion in the Middle East. We offer an ever expanding selection of the most desirable brands at attractive prices, all delivered directly to your doorstep. With a commitment to customer service, VESIMI is the safest and most secure way to shop online.

Enjoy your fashion delivered! Exclusively by VESIMI.

 

Shopping


Q1. How can I place an order at VESIMI?
  • Visit us on www.vesimi.com and select the items you like by clicking on the item, selecting your preferred size and quantity and finally clicking on "Add to Shopping Cart"
  • Choose between "Continue Shopping" if you would like to add more items or "Proceed to secure checkout" if you are done shopping.
  • If you are a new customer, register here with your contact details. Otherwise, click on "Log in", and fill your details.
  • Choose your shipping address then "Go to payment".
  • Choose your desired payment method and click on "Buy Now". Stay relaxed, we will take care of the rest!

Q2. How do I register?
  • Click on "My Account" link at the top right of the page.
  • Please complete all fields marked with * accurately
  • Click on save.
  • Congratulations! You now have an account and are ready to start shopping!

Q3. Why login and what does it mean?

It is very important for you to have an account and login in order to have full access at VESIMI. For convenience and security reasons, we need to know your account details in order to allow you to shop with us. If you still do not have an account, please do register here


Q4. How do I make a purchase?

-Shopping at VESIMI is easy! If you know what you are looking for, use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop by browsing directly by designer.
- Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE FROM SHOPPING BAG' link to delete items from your shopping bag.
- Click on ' PROCEED TO PURCHASE' to complete your order.


Q5. Do you have a showroom? Where is your store?

We do not have a physical store as we are an online shopping website. We offer fast and free delivery to your home or office. If you do not like the product or it does not fit, you can mail us at support@vesimi.com and we shall get back to you at the earliest. Avoid the crowds at the malls and shop from your desk or home!


Q6. Can I come and try on the items before I buy them?

VESIMI is an online shopping website. All of our items are stored in a warehouse that is not open to customers. We offer a much simpler solution: Everything you see on our website can be bought and delivered to your doorstep free of charge. In case you don't like your item or it doesn't fit, you can mail us at support@vesimi.com and we shall get back to you at the earliest and help you exchange it or order a new item within 14 days as per our discretion.


Q7. placed my first order as a guest. How can I now create an account with the same email address?

When you checkout as a guest, we create an account for you with a temporary password. If you want to use the same email address, go to Login link at the top right of the page and click on "Forgot your Password?". A password reset email will be sent to you so you can set a password of your choice and continue to use the same email address for your account.


Q8. Do I need to set up an account to place an order?

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you can checkout as a guest or need to set up an account which is a fairly easy process.
Though, you can check out as a guest by completing all the necessary procedures.
Register with us and you'll be able to enjoy the following benefits through your Vesimi account:
- Track your orders and review past purchases
- Save your address and card details so you can shop even quicker next time
- Manage your account details, address book and email preferences
- To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.


 

Returns/exchanges


Q1. How can I return an item? Do I get a Refund? Do I get my money back?

We accept no returns under any circumstances. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. We do not accept returns under any circumstances. You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. For this purpose we must receive the merchandise within 14 days from the date it was shipped to you. Items must be unused, unworn, unwashed and undamaged by you. Goods will be exchanged only if they are returned in their original packaging. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you within 14 days from date of exchange. If you are not satisfied with the product received by you for any reason you may have the option to exchange at our sole discretion. We are not liable for any damages caused to the Product during transit.


Q2. Our terms and conditions pertaining to returns and exchange is as follows:

If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is however subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform us at support@vesimi.com in the event any Goods/Products are delivered without tags
(b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
(c) Unidentified returns may be returned to the sender.
(d) All shoes should be tried on a carpeted surface before wear.
(e) Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
(f) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
(g) All orders are non-returnable.


Q3. Does VESIMI have seasonal sales?

VESIMI, like offline shops, offers seasonal sales. There are links to the SALE page from the CLOTHING, BAGS, SHOES and ACCESSORIES pages in the top navigation bar. Please note that we cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, due to the exclusive nature of our stock, we can't guarantee that an item will still be available for purchase late in the season.


 

Payment Methods


Q1. What kind of payment methods do you accept?

At VESIMI, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept MasterCard and American Express credit cards. Orders completed with credit cards will not be charged any additional fees.


Q2. Is VESIMI's website trusted for online payments?

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. For more information, please check Terms & Conditions.


Q3. My credit card details were rejected! What can I do?

• Is the card you used for ATM use only?
• Did you complete the 3D Secure Check successfully?
• Were the following fields entered correctly – card number, name on card, CVV code, expiry date?
• Is there sufficient limit on your credit card?
• If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.


Q4. Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.


Q5. How do I remove saved credit card details?

There are two ways to remove previously saved credit card details.
Edit or add new shipping or billing address.
During your next purchase, simply 'UNSELECT' the option 'REMEMBER MY PAYMENT DETAILS' on the payment page.


Q6. How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received and card be debited.


Q3. How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:
Edit or add a new shipping or billing address.
During your next purchase, simply unselect the option "remember my payment details" on the payment page.


 

Products


Q1. What kind of products do you have at VESIMI?

We have a wide variety of shoes, clothes, bags, and accessories for women, men, and kids. Check out our collection on www.vesimi.com


Q2. Which designers and brands do you have at VESIMI?

We have a collection of recognized, Fashion week and Bollywood designers based in India, Pakistan and Dubai as well as international brands that are sold exclusively at VESIMI. For a complete list of designers, please visit our Designers page.


Q3. How can I search for a product at VESIMI?

Just enter what you are looking for in our powerful search bar on the top left of the page, and it will give you all the relevant products corresponding to your query. We offer you the possibility to further refine your search through the advanced search bar on the left that appears with your search results. Using advanced search, you can further choose category, designer, color, price and size as more specific search criteria.


Q4. Does VESIMI guarantee authenticity of its products?

We only sell 100% authentic products at VESIMI. We stand behind the authenticity of every product we sell. All of our products are authentic designer outfits with impeccable quality.


Q5. Which size should I choose?

All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the 'size chart' link which you will find on every product page.
As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own body measurements. Where an item runs small or large to size, this will be identified within the Size tab on every product page.
In addition, our customer support team can answer all your questions on sizing and fit - simply email support@vesimi.com for advice.


Q6. How do I know if an item is in stock?

All items are in stock unless 'SOLD OUT' is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email support@vesimi.com to find out if there is a backorder for that item (you will need to be a registered user).


Q7. The item I want is out of stock. What do I do?

Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular can sometimes run out of stock. Unfortunately we will not be able to provide timelines for when a specific item will be available again. You can in the meantime, express an interest in the desired product by filling out your contact details on the express interest form and we shall notify you when we have restocked it. As stocks continuously change and new products are always being added, also please continue to check in to see if we have restocked your desired item or another style like it.


Q8. Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to place a new order which contains all the items you require.


Q9. What if I don't like my order? What if it doesn't fit?

At VESIMI, we have a 14 days exchange policy. As long as the products are still in saleable condition, and it is within 14 days of delivery, you can exchange your order for another product with the same or higher value within the designated 14 days.
To request an exchange, please contact our customer support team via e-mail at support@vesimi.com . Once you inform us, and at our sole discretion if we agree and decide to exchange it for you, and that the items are on their way to VESIMI, we will issue an exchange email for you to process another purchase a different size, or maybe a different item altogether.


Q10. What if I receive a different item than the one I ordered?

We at VESIMI take extra care to ensure that you receive what you ordered. In case we made a mistake, please contact us as soon as possible via email at support@vesimi.com. We will schedule a pick-up of the item and immediately issue you a coupon to place a new order.


 

Delivery


Q1. Where do you deliver to?

We, at VESIMI offer our clients the option of collecting their products from our office located at Jumeira 1, Dubai, UAE. Hyperlink location map. There is no provision for trials or cash on delivery, but is just an alternative option in case of urgencies or convenience of the client. The payments for the products shall be made via credit cards on the website only and kindly choose the option  self-pick up with the designated date and time of collection instead of shipping address and details. We are open from 10am-8pm, 6 days a week, closed on Fridays.
 At VESIMI, we are proud to offer shipping to over 200 countries across the globe.
 We have partnered with TCS for an easy, hassle free delivery to your doorstep.
 The duty rates and other taxes shall be added to the price of the outfits during the check-in process. Kindly visit www.tcscouriers.com for detailed rates of services in your region.


Q2. Do you have extra charges for delivery?

Kindly visit our shipping partner www.tcscouriers.com for details of duty charges, shipping rates in your region.


Q2. How long does it take for my order to be delivered?

To check exactly how long your item will take, the delivery date is on the product page. Orders placed by 10am ship the following day. Most VESIMI customers in the UAE receive their orders within 1-2 working days of placing them, and customers in the rest of the GCC receive their orders in 6-9 working days, while those in rest of the world shall receive within 2 weeks. All customized orders shall be shipped within 5 weeks from date of order.


Q3. Can I personally collect my order?

We, at Vesimi offer our clients the option of collecting their products from our office located at Jumeira 1, Dubai, UAE. Location map link. There is no provision for trials or cash on delivery, but is just an alternative option in case of urgencies or convenience of the client. The payments for the products shall be made via credit cards on the website only and kindly choose the option self-pick up with the designated date and time of collection instead of shipping address and details. We are open from 10am-8pm, 6 days a week, closed on Fridays.


Q4. Where is my order?

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Vesimi is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by TRACK MY ORDER .If you are not registered, sign up now so you can track future orders.


Q5. Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status.


Q6. How can I track my order?

If your order has taken longer than the expected timeframe to arrive, you can track your order through the link on the site or please contact the customer support team via email at support@vesimi.com and we will be happy to assist you.


Q7. What if the item I received was damaged?

At VESIMI we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via email at support@vesimi.com


Q8. How can I change my delivery address?

Please mail us at support@vesimi.com to notify us of your correct address. Also note that our team will call you prior to delivery and you will have a chance to confirm your shipping address to them or change it at that time.


Q9. Does VESIMI ship to multiple addresses?

Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact support@vesimi.com for assistance.


Q10. Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.


Q11. Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.


Q12. Why are shipping restrictions applied to some items?

Due to domestic and international trading agreements and regulations, Vesimi is obliged to adhere to particular shipping restrictions.
As a result, we are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewelry of certain compositions, are not allowed to be shipped to some countries.
If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU. For more information, please read our Shipping Information.


Q13. How much duties and taxes will I have to pay?

For UAE Customers.
Product prices displayed are inclusive of all taxes and duties.
For International Customers.
Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.


Q14. Is my package insured?

All items are insured against theft and accidental damage whilst in transit from VESIMI to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.


Q15. What packaging will my order be shipped in?

Your order will be delivered to you in our luxurious signature orange and black box* which not only look fabulous, but make the perfect storage solution! 
*We are unfortunately only able to include one box per order.


 

Technical


Q1. How secure is shopping on VESIMI?

Shopping on VESIMI's website is guaranteed to be 100% secure. Credit card numbers are never stored on our systems and all payment details are encrypted with the highest levels of security before being transmitted. We follow the most stringent protocols to ensure that each of our customer's data is protected.


Q2. What if I forgot my password?

It is super easy to reset your password! Go to ""My Account"" on VESIMI.com and click on "Forgot your password?" Type your email address and then click "Submit". A password reset link will be sent to your email.


 

Coupons


Q1. How do I redeem my discount coupon?

Your coupon is usually a code of letters and numbers which will be sent to you by email. The code will be valid for 1 month. When placing an order, please input the coupon code into the 'Coupon' box, at the bottom of the payment page, and select "Use Coupon". We will automatically show you how much your order costs before using the coupon and how much you're expected to pay after this discount. Once that's done, press 'Buy Now'


Q2. What are the different types of coupons that I could use?

We have two general types of coupons: Specific amounts of coupons (such as USD 50) or percentage coupons (such as 10% discount coupons). You can receive coupons through special offers sometimes offered on our website, so stay tuned!


Q3. Can I use more than one coupon at a time?

You can only use one coupon per order.


Q4. Can I use a coupon more than once?

We are continuously issuing new coupons to satisfy your needs. Each coupon has its own terms & conditions. A coupon can be used more than once only if it is specified in its terms & conditions.


 

General


Q1. Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at Vesimi, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.Please note that we may use your contact details to inform you of the latest arrivals from your favourite designers and fabulous new services via email. If you would prefer not to receive these updates, please unsubscribe.
Click here to read our Privacy Policy in full.


Q2. What are cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when they visit VESIMI - your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.
When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.